Case Manager - Pathway of Hope
Company: The Salvation Army USA Central Territory
Location: Kansas City
Posted on: April 30, 2024
Job Description:
Job Objective: Coordinate social services activities for the
corps. Provide direct assistance and/or referral to clients in need
based on established criteria; assess all families with minor
children for eligibility in the Pathway of Hope (POH) program.
Deliver all POH services using the strength-based case management
model to families with a desire to take action to break the cycle
of crisis and change the trajectory of their lives
Essential Functions:
- Outreach and Engagement
- Conduct regular outreach to social services sites and other
locations in the community to identify eligibility
requirements
- Engage and build rapport with target population
- Conduct screening interviews with potential applicants in
accordance with POH eligibility requirements
- Present potential participant to POH team to include the corps
officer, corps support staff, and Divisional POH Manager
- Provide appropriate referrals for individuals not eligible for
POH services
- Case Management
- Perform intake that includes required documentation for
admission, referral needs, explanation of program and
expectations
- Conduct a written assessment on all participants within 72
hours of contact including screening for serious personal safety
and mental health issues
- Develop a case plan with the participant based on the primary
goals of housing stability, increased income/financial resources
and skills, and self-determination within one week of intake which
includes short-term and long-term goals with objectives. Update
case plan as needed
- Schedule regular meeting times with participants to develop and
review goals and objectives
- Conduct home visits as determined by the case plan
- Provide information and referral services as needed
- Assist participants in connecting to and accessing appropriate
community resources
- Provide advocacy services as needed, i.e., court involvement,
landlord/tenant conflict resolution, etc.
- Provide financial assistance in accordance with program
policies and procedures.
- Coordinate case management efforts with all staff and
contracted services to meet individual and family needs
- Develop a discharge plan with participants addressing permanent
housing stability, economic stability, emotional stability and self
determination
- Assist participant to develop a crisis plan; be available
during off hours to respond to an emergency
- Conduct life skills and budgeting classes
- Maintain case files for each participant that includes the
assessment, case plan, documentation of progress, challenges,
outcomes/accomplishments, discharge plan and summary, and
documentation of all follow up contact
- Maintain comprehensive and detailed case notes on all
participants
- Complete required documentation of all educational
groups
- Prepare case records for proper storage after participant
discharge
- Ensure client confidentiality in accordance with established
procedures and regulations
- Information Management
- Maintain comprehensive demographic data as required on all
participants
- Submit monthly summary of service statistics to the Pathway of
Hope program manager
- Maintain accurate records of financial assistance provided to
participants in their file and in The Salvation Army Information
Management System (SIMS)
- Complete other reports as requested
- Agency and Community Networking
- Attend agency and community meetings as requested
- Attend supervisory meetings
- Attend corps team meetings
- Maintain working relationships with community agencies to
provide comprehensive services for participants and to stay abreast
of current trends and resources available
- Provide guidance and support to community volunteers working
with the program
- Represent the agency's purpose, philosophy, and function to the
community
- Promote the spiritual dimension of Salvation Army social
services programs, emphasizing the importance of Christian
influence and evangelism in all Salvation Army ministries,
including delivery of social services in contemporary settings
- Quality Assurance
- Track and report unmet needs of participants and their
families
- Document and report effectiveness of service delivery using
consumer, case management and community resource feedback
- Provide ideas for programming specific to educational or
process groups needed for participants
- Ensure quality of local data and reporting of information that
will support national and territorial POH program outcomes
- Ensure client relevance and consistency of POH by collaboration
with the POH program manager with ongoing development of policies
and procedures, goals and objectives, and outcome based measures
related to POH
- Pathway of Hope Program Evaluation & Outcomes Measurement
- Ensure the accuracy of data entry into the SIMS
database
- Participate in other program and outcome evaluation
activities
- Assist POH program manager in the annual POH
evaluation/outcomes measurement for Corps and summary/review report
to the Divisional Social Services Director
- Report any POH challenges and work with the POH Program Manager
to develop an action plan to address program development
needs
- Assist the POH program manager in the completion of quarterly
random record reviews and annual review of compliance with
standards in order to assure program evaluation/certification
requirements
- Education and Training
- Attend training sessions that support the initial
implementation phase and ongoing training requirements for
POH
- Attend in-service training and outside conferences/workshops as
requested and approved by the Corps Officers or POH
Manager
- Participate in POH workshops and other training events at the
territorial, divisional or local level, as requested and/or
assigned
Minimum Qualifications:
Education: Degree in human service area; prefer bachelor's degree
from an accredited college or university. Extensive experience in
strength-based case management may substitute for bachelor's
degree.
Experience: Minimum of two years of case management experience in a
comparable social service program that offers multi-faceted case
management interventions designed to address the needs of families
utilizing a strength-based approach.
Skills/Abilities:
- Experience and/or strong interest in community outreach,
organization and community capacity development
- Must have an interest and ability to work with people and
clients of diverse racial, ethnic, and socio-economic backgrounds
in a sensitive and culturally appropriate manner
- Ability to collaborate on complex social issues within families
and communities
- Ability to be creative, original, intuitive, and
perceptive
- Ability to think logically and critically
- Ability to envision a project from beginning to end
- Ability to solve complex problems, make appropriate judgments
and decisions
- Ability to speak and understand English in a manner that is
sufficient for effective communication
- Ability to speak and understand Spanish in a manner that is
sufficient for effective communication preferred but not
required
- Demonstrated capacity to teach adults
- Familiarity with Salvation Army policies and
procedures
- Excellent oral and written communication skills
- Clear criminal record
Supervisory Responsibility: None
Physical Requirements: Include sitting, walking, standing, bending,
squatting, climbing, kneeling, and twisting; lifting up to 25
lbs.
Travel: Local travel for home and community based meetings and
visits on a weekly basis.
Driving: Yes; must possess a valid driver's license and be approved
through The Salvation Army Fleet Safety Program to drive either a
Salvation Army or personal vehicle on Salvation Army business.
Working Conditions: Work is performed in a typical office
environment and in the community. This full-time position; may
require some weekend and evening work.
All employees recognize that The Salvation Army is a church and
agree that they will do nothing as an employee of The Salvation
Army to undermine its religious mission.
The Salvation Army Mission: The Salvation Army, an international
movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the
love of God. Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.
The Salvation Army is an equal opportunity employer. Candidates who
are back-to-work, US Veterans, people with disabilities, people who
have been impacted by the justice system, and/or people without a
college degree are encouraged to apply.
Keywords: The Salvation Army USA Central Territory, Shawnee , Case Manager - Pathway of Hope, Executive , Kansas City, Kansas
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